What is the Average Cost of IT Support for Small Business?
July 31, 2023
We’ve all been there – faced with a task or project, thinking we can do it ourselves to save some money. However, DIY attempts often lead to expensive and time-consuming endeavors. IT support is no exception, as many small businesses believe outsourcing will cost more than handling their technology issues in-house. But the truth is, the average cost of IT support services is quite affordable, especially when you factor in the cost of downtime or the burden on tech-savvy employees who juggle tech support on top of their daily responsibilities.
The alternative of hiring a full-time technology specialist can be financially daunting for most SMBs. The price tag for junior technicians ranges between $40,000 and $60,000, while experienced IT managers can demand as much as $150,000, depending on the location. In contrast, outsourced IT support comes at a fraction of the cost, with an average of $40-$150 per user per month. For a small business with 30 employees, that amounts to an annual investment of $14,400 to $54,000. In fact, the average cost of IT support for small businesses in the U.S. is about $40,000 a year, far below the expense of having an in-house tech specialist.
| In-House IT Department | Professional Outsourced IT Support |
| Limited internal resources to troubleshoot issues | Fully staffed team of IT experts available 24-7 |
| Just 1-2 internal team members can cost up to $150,000 + | Paid monthly on per-user basis with flexible rates, averaging out to $40-$150 per user a month |
| Costly expenses for team member training, salaries, benefits, etc. | Eliminates operating costs for internal team members |
| Costly hardware and software repair costs | Covers costs of hardware and software repair |
Peace of mind:
Let’s take a closer look at some more benefits of outsourced IT support. Besides the cost savings, partnering with an experienced managed services provider (MSP) offers much more value than just 24/7 helpdesk support. Their expertise extends to ensuring advanced cybersecurity measures to safeguard your intellectual property, your company and customer data. For SMBs in regulated industries like legal, finance, or healthcare, a professional MSP can guide you in creating compliant processes aligned with state, federal, and international laws.
Access to expertise:
Outsourced IT providers have access to a wider range of expertise than most small businesses. This means that you can be confident that your IT needs will be met by qualified professionals. Their seasoned technicians follow best practices, efficiently managing everything from laptops to business continuity solutions, ensuring your technology is secure, integrated, and runs smoothly to support your team’s productivity. Professional MSPs offer remote monitoring and management services to keep your technology in top shape, proactively maintaining your network to reduce downtime and maximize efficiency.
While these tasks could be handled internally, doing so by one staff member becomes impractical as your small business grows. The costs of having full-time technicians on staff skyrocket accordingly. On the other hand, TrueITPros’ per user/per month managed services plan allows for easy budgeting and scalability as your team expands, making the investment predictable and manageable.
Focus on your core business:
With TrueITPros, you can unlock the potential of your small business through comprehensive and affordable IT support. Embrace the advantages of outsourcing, and experience the peace of mind that comes with having a fully staffed team of IT experts available to support your business 24/7/365. Take the burden off your shoulders and focus on propelling your business forward while TrueITPros handles your technology needs with unmatched dedication and expertise.
Discover how TrueITPros can revolutionize your IT support at a fraction of the cost of in-house solutions. Contact us today and experience the transformation that sets us apart from the rest. With over 25 years of industry experience, TrueITPros is your ultimate partner for quality IT support that delivers results like no other.
FREE CONSULTATION link: https://go.truecyberpros.com/booking