These Terms of Service ("Terms") govern your use of trueitpros.com (the "Website") and the text messaging program described below. The Website is operated by trueitpros II, LLC ("trueITpros," "we," "us," or "our"). By using the Website or opting in to receive text messages from us, you agree to these Terms.
1. Use of the Website
You may use the Website for lawful purposes only. You agree not to interfere with the operation of the Website, attempt to gain unauthorized access to it, or use it to transmit harmful or unlawful content.
2. Our Services
Information on the Website is provided for general informational purposes. IT services that trueITpros provides to clients are governed by the separate written agreement between trueITpros and each client. If these Terms conflict with a client agreement, the client agreement controls.
3. SMS / Text Messaging Terms
Program name: trueITpros Customer Support Messaging.
Program description: trueITpros sends text messages to our business clients, their employees, and people who contact us about our services. Messages relate to IT support requests, support ticket updates, appointment scheduling and reminders, planned maintenance notices, and replies to inquiries. We do not send marketing or promotional text messages.
How you opt in: You may agree to receive text messages by (a) giving verbal consent when speaking with our team by phone, during onboarding, or during an onsite visit, (b) sending a text message to our support number, or (c) entering your mobile number on a form on our Website and submitting it with the consent statement shown on the form.
Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency: Message frequency varies based on your support activity and requests.
Cost: Message and data rates may apply. Contact your wireless carrier for details about your plan.
Opting out: You can opt out at any time by replying STOP to any message. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out, you will receive one message confirming your request, and we will not send further text messages unless you opt in again. To opt back in, reply START.
Help: Reply HELP to any message for assistance, or contact us at support@trueitpros.com or (678) 534-8776.
Carriers: Wireless carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.
Changes to your number: If you change or deactivate your mobile number, please notify us or reply STOP from that number so that messages are not sent to a new owner of the number.
Privacy: We do not sell or share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing, promotional, or lead-generation purposes. For details, see our Privacy Policy.
4. Intellectual Property
All content on the Website, including text, graphics, logos, and images, is owned by trueITpros or its licensors and may not be copied, reproduced, or distributed without our prior written permission.
5. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party websites, and your use of them is at your own risk.
6. Disclaimer
The Website and its content are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law.
7. Limitation of Liability
To the fullest extent permitted by law, trueITpros will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Website or the text messaging program.
8. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law rules.