What is Included in IT Managed Services

Managing technology is no easy feat, especially for businesses striving to grow and adapt in today’s fast-paced digital landscape. IT Managed Services ensure your company’s technology stays efficient, secure, and reliable without the burden of handling everything in-house. Here’s everything you need to know about what’s included in IT Managed Services.

1. Proactive Network Monitoring

One of the key features of IT Managed Services is 24/7 monitoring of your network. This ensures potential issues are detected and resolved before they can disrupt your business.

• Constant Surveillance: Advanced monitoring tools keep track of network traffic, bandwidth, and devices.
• Real-Time Alerts: Receive instant notifications of unusual activities, ensuring rapid response.
• Downtime Prevention: Regular health checks help prevent outages and interruptions.

Examples of tools often used:

• SolarWinds
• PRTG Network Monitor

2. Cybersecurity Solutions

With cyberattacks on the rise, Managed IT Services provide robust security measures to protect your data and systems.

• Firewall Management: Configuration and updates to block unauthorized access.
• Antivirus Protection: Comprehensive malware detection and removal.
• Endpoint Security: Protect devices like laptops, smartphones, and tablets from threats.
• Data Encryption: Secures sensitive information during transfers and storage.

Software examples:

• Norton Business
• Fortinet

3. Help Desk Support

Managed IT Services offer accessible help desk support to resolve technical issues quickly.

• 24/7 Availability: Get help whenever you need it.
• Remote Assistance: Fix issues without waiting for an on-site visit.
• User Training: Provide guidance for using software or tools effectively.

4. Cloud Services

Cloud technology has revolutionized the way businesses operate. Managed IT Services include setting up and maintaining cloud environments.

• Cloud Hosting: Host websites, applications, and data securely.
• Data Backup: Regular backups to the cloud for easy recovery.
• Scalable Solutions: Increase or decrease resources as your business grows.
• Collaboration Tools: Set up platforms like Microsoft Teams or Google Workspace.

Examples:

• Microsoft Azure
• Amazon Web Services (AWS)

5. IT Strategy and Consultation

Managed IT Services help you align technology with your business goals.

• Technology Roadmaps: Plan future upgrades and investments.
• Cost Optimization: Reduce unnecessary expenses while boosting efficiency.
• Compliance Support: Stay compliant with regulations like GDPR, HIPAA, or PCI-DSS.

6. Backup and Disaster Recovery

Unpredictable events like hardware failures, power outages, or cyberattacks can disrupt business operations. Managed IT Services ensure you’re prepared for the worst.

• Automated Backups: Daily backups of critical data.
• Disaster Recovery Plans: Strategies to restore operations after an incident.
• Redundancy Measures: Duplicate systems ensure business continuity.

7. Managed Hardware and Software

From laptops to enterprise applications, Managed IT Services handle procurement, installation, and updates.

• Hardware Upgrades: Maintain servers, desktops, and networking devices.
• Software Licensing: Ensure compliance with licenses and updates.
• Configuration Management: Optimize settings for performance and security.

8. VoIP and Unified Communications

Modern businesses rely on seamless communication systems to stay connected. Managed IT Services include support for Voice over IP (VoIP) systems and unified communication tools.

• VoIP Setup: Configure cost-effective phone systems.
• Unified Platforms: Integrate calls, chats, and video conferencing.
• Ongoing Maintenance: Ensure clear communication with minimal downtime.

Examples:

• Cisco WebEx
• RingCentral

9. Performance Reporting

Detailed reports provide insights into your IT environment, helping you make informed decisions.

• Usage Analytics: Monitor network traffic and resource consumption.
• Security Reports: Identify vulnerabilities and resolved threats.
• Performance Metrics: Track uptime, speed, and reliability.

10. Scalable IT Support

Whether you’re a startup or an established enterprise, IT Managed Services adapt to your needs.

• Flexible Plans: Adjust services as your business grows.
• Global Support: Support remote teams and multiple office locations.
• Customized Solutions: Tailor services to industry-specific requirements.

Why Choose Managed IT Services?

Managed IT Services provide peace of mind by taking care of your technology needs. They ensure reliability, security, and scalability so you can focus on growing your business. Whether you need 24/7 monitoring, advanced cybersecurity, or cloud support, a managed service provider (MSP) can deliver it all under one roof.

To learn more about how trueITpros can help your company with what is included in IT Managed Services, contact us at www.trueitpros.com/contact.