24/7 Support

Need IT support? Call, email, or connect with us anytime. We are here to help.

Need Assistance?

trueITpros’ remote and on-site IT assistance is here for you anytime you are in need of IT support. Simply click to download one of our three options below. Give your engineer your access code and help is just a click away!


Click here or the image above.

Simply wait for an engineer to join you online & make you the presenter.


Click here or the image above.

An engineer will provide you with your personalized login code.

Download and install the application to allow us to help.


Click here or the image above.

Download and run TeamViewer.

Give the trueITpros engineer the supplied information, we’ll connect to you shortly!

Setup hosting.trueITpros.com Email

Using our trueITpros hosted email?
Follow the steps below for the simple 1, 2, 3 installation of your work email address.

Office 365 Email

Looking to add your Office 365 work email to your phone or tablet. We have the simple how to instructions for you here.

Remote Access

Need remote access to your computer? Follow the instructions below. If you encounter a problem or are unfamiliar with your username and password, email support@trueitpros.com for help.

(Please allow 24 hours for a reply)

  1. Please visit https://trueitpros.com/access
  2. Enter your username (typically your email address)
  3. Enter your password (assigned by trueITpros when you set up your account)
  4. Click the icon next to the name of the unit you want to access
  5. Enter your username (the username to your computer)
  6. Enter your password (the password to your computer)
    • OR enter the password set up by trueITpros at your request.
  7. Click Remote Control
  8. You can now use your computer as if you were in front of it!

Remote Access and Security provided by: