trueITpros, LLC

trueITpros upgrades to ShoreTel VoIP phone system and integrated software package

Before we took the plunge and invested in a ShoreTel VoIP phone system, the office ring tone was a lengthy and digitized rendition of Pachelbel’s Cannon. The classical melody often resulted in less phone answering urgency, and transferring or holding a call was a frustrating and clunky task. ShoreTel has received countless awards for its user-friendliness and customer satisfaction. In fact—98% of ShoreTel VoIP phone system users are highly satisfied with the system.

ShoreTel has included a dynamic and exciting new aspect to the office phone: software. That’s right—you can place calls, check voicemails, transfer to another line, or scrub through a voicemail (think visual controls, like an iPhone). When a caller phones in, a caller ID pop-up box shows the name and number of the caller right on your desktop. With one click, you can easily divert a call to a coworker. The software also gives the user many options for intelligent call forwarding, greetings, and voicemail box settings.

Market researchers at Nemertes report that ShoreTel’s unified communications (UC) will play a major role in future telephony systems and user satisfaction. ShoreTel has received the highest rankings from Gartner’s “Telephony Magic Quadrant”, a research-based analysis that focuses on numerous factors including pricing, innovation and overall company viability. Thankfully, trueITpros has a few technogeeks on staff, making training quick and painless.

The new Shoretel VoIP phone system has made the constant phone calls, transfers, and messages easy to manage through the visualized software counterpart. Version 13 offers new settings such as file-based music while on hold and extra handy iOS device compatibility. This means you can forward calls to your iPad or iPhone and have a video or conference call anywhere you have a signal. UC is the dominant objective for the ShoreTel VoIP phone system and future updates are expected to enhance the system’s cloud foundation.

Check out how it works by calling us anytime at 678-534-8776. You can look up your party by first name or extension number.

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written by trueITpros

A virtual backup server is worth every penny for IT stability

Do you have a virtual backup server? The Vault system operates on two major platforms—a physical server and a cloud-based server. The two are integrated to prevent downtime and enhance your internal IT infrastructure. Technology blurps happen—with The Vault, you can be prepared to answer its sometimes frustrating and always inconvenient hiccups. When disaster strikes, will you have the necessary backups in place and ready to deploy? The Vault is designed to copy your network every 15 minutes and store the network contents automatically.

When The Vault copies your server, trueITpros engineers monitor the backups for virus, malware, and spyware protection. Instead of using full backups, the VAULT virtual backup server copies the entire server one time (the first time) and then creates incremental snapshots. These images are then transferred to the cloud where we can supervise for suspicious activity. The cloud enables our engineers to easily access the backups to analyze the content on a constant basis. Our virtual backup server system is proactively monitored 24/7/365 to ensure IT stability and long term functionality.

Just last week, one of our clients experienced a server crash that could have resulted in hours of downtime. Thankfully, our client had installed the Vault virtual backup server just days before the breakdown. In ten minutes, trueITpros engineers had successfully restored the server and all of its contents and connections. Thanks to The Vault, the client server was repaired and back to business with virtually no downtime at all. The Vault is configured to prevent downtime despite any type of server failure, including fires, floods, and theft.

The Vault is the small business solution to avoid IT catastrophe. The best part? We can access your virtual backup server remotely. If your system ever fails, we can have you back online without waiting for an engineer to get to your business site. If you have questions or walk to talk details with a member of our staff, drop us a line.

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written by trueITpros

Sun Solar Storm

Most people think of solar weather as just another atmospheric storm. However, in recent years, scientists have discovered huge solar storms stirring up from the Sun that can cause catastrophic blackouts on Earth. These tremendous clusters of magnetic energy can do harm to your computer or laptop like never before. At trueITpros, we believe in protecting your computer against any and every online threat and beyond. Let us show you how we can make all your valuable data safe from solar weather through our computer protection products and services.

The solar cycle is expected to peak in 2013, causing massive flares of space weather with more storms headed toward Earth. Solar storms can cause rolling blackouts and power surges that can lead to long-term damage to your computer or the loss of information. No electricity means no working computers. This can leave you without means of communication, which makes day-to-day functions difficult in this modern age. If computers go down, businesses don’t thrive and the whole economic scope can change. The cost of repairs can be astronomical, not to mention countless hours of hard work loss forever.

Protect Your PC

There is a solution. At trueITpros, we offer proactive protection and security services for your PC or laptop. You can start backing up your data today through our  cloud services to ensure all of your important information is stored in case we are ever on the verge of a technical meltdown. We also offer replacement batteries and industrial surge protectors for maximum protection against blackouts, power surges or complete power failure. You don’t have to worry about pictures, music or personal financial documents disappearing because you will be prepared for anything with trueITpros at the helm. We’ll make sure your servers serve you well. Call us today to learn more about our products and services.

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written by trueITpros

In general there are no do-overs in life. This idea definitely applies to lost data. There’s nothing worse than losing all your important files off your computer. However, there is always a backup plan for such emergencies. trueITpros offers backup and disaster recovery services. Let us relieve your IT stress.

Backup and disaster recovery services from trueITpros

Backup and disaster recovery services from trueITpros are the final components in the complete remote monitoring and management services program. We can troubleshoot and backup problems, verify and fix operating system issues, and identify and repair software failures. You will no longer have to wait for IT solutions; backup and disaster recovery services are under proactive and remote server care so problems are resolved before they become major set-backs.

Trusting trueITpros as your IT consultant is a valuable investment for a small business owner. Through our business continuity plan, we can scale back your IT costs and troubles through remote monitoring and management services. Our managed IT services can improve your company’s success by helping you focus on what’s important, growing your business. Call the pros of trueITpros to enroll today.

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written by trueITpros